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Contact Us

All customer enquiries should be directed to your insurance broker. If you are in need of an insurance broker, you can use our locater tool to find your nearest broker.

Find an Insurance Broker

Other helpful contacts

Make a claim

To lodge a claim online, download forms or flyers, contact us, or understand more about our claims process please visit our Claims page.

Make a claim

Vero Policies

We only issue new Vero Insurance policies via our Insurance Broker network. For a new policy please contact your existing Broker or Find a broker in your local area.

Other Policy Queries

Service of Legal Documents

Vero is part of the Suncorp Network.

Contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Network.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

The Code Governance Committee is an independent body which monitors and enforces the Code and has powers to impose sanctions on Code subscribers for non-compliance.

Extra help and support

We know that everyone's situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion.

Learn more about our extra help and support, including our domestic & family violence policy and financial hardship policy. 

Website Feedback

Insurance issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance. Read the Product Disclosure Statement before buying this insurance. Target Market Determination is also available. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it. In accessing this website, you agree to the Online Terms.

When we provide general tips: The information is intended to be of a general nature only. Subject to any rights you may have under any law, we do not accept any legal responsibility for any loss or damage, including loss of business or profits or any other indirect loss, incurred as a result of reliance upon it – please make your own enquiries.