Cyclone preparation
When a cyclone strikes, rest assured, Vero is here
At Vero, we understand how devastating cyclones can be.
That’s why we strive to bring you the latest information, resources and advice – especially any critical actions you should take. We’re committed to supporting you every step of the way – before, during and after a cyclone.
When you need to prepare for a cyclone, Vero is here
The highly destructive nature of cyclones can cause catastrophic winds, heavy rainfall and storm surges that can lead to severe flooding.
In Australia, the cyclone season officially runs from November to April each year. So it’s vital that you keep prepared to help ensure the safety of you, your family and your employees this season.
Here are some practical tips to help you reduce your risk. And remember if you need any assistance – Vero is here.
- If you haven’t already, prepare an emergency kit and keep it handy (this can include things like first aid supplies, torch, battery operated radio, important documents and medicines)
- Identify where and how to turn off the mains supply for power, gas and water
- Make sure the property has clear and easy access for emergency services
- Develop an evacuation plan and confirm the roles and responsibilities with your family and employees
- Regularly check the condition of your property’s roof and arrange the repair of any loose tiles, eaves or roof screws
- Fit windows with shutters or metal screens.
At the onset of a cyclone
Please only take action if it’s safe to do so. If you need any further guidance, please contact us. For emergencies, please call 000.
- Use local alerts and warning systems to stay up to date with expert information and advice
- If a warning is issued for your area, ensure your mobile battery is full and you have a full tank of fuel
- If it’s safe to do so, move your vehicle undercover and secure any outdoor furniture as well as any other loose items
- Fill buckets, sinks and baths with water in case water supply becomes restricted
- Tape or board windows to reduce the risk of flying broken glass
- Gather everyone safely indoors, including any pets
- Once inside, stay away from doors, windows and exterior walls
- Turn off all electricity, gas and water, and unplug all appliances
Useful links and contacts
Precautionary tip
If you haven't already, prepare an emergency kit and keep it handy (this can include things like first aid supplies, torch, battery operated radio, important documents and medicines).
Cyclone checklist
This guide will help you plan and prepare in the event of a bushfire.
At the onset of a cyclone
Use this information to keep up to date and access any help. For emergencies, please call 000.
During a cyclone
- Listen to your radio for updates and remain indoors until you’ve been told by emergency services to leave
- If an official evacuation order is issued you must leave immediately and seek shelter at an evacuation centre designated by authorities. Remember your safety is paramount.
Emergency contacts
- In an emergency call 000
- State Emergency Services (SES) information
Important information
Please do not return to your property or vehicle until emergency services have confirmed you can.
If you’ve been affected by a cyclone, Vero is here
Important: please do not return to your property or vehicle until emergency services have confirmed you can.
We understand this is a stressful time for you, your family and your business, so we’ll do everything we can to make it easier for you.
We’ve listed important information below on how to lodge a claim, precautions you should take, and tips to help with a smooth claim process.
Precautions to take after a cyclone
The time immediately after a cyclone is often just as dangerous as the initial event. Importantly, the safety of you, your loved ones and employees comes first. Please contact us if you need any further guidance. For emergencies, please call 000.
- It’s important that you remain indoors until authorities confirm otherwise. If you have evacuated, please do not return to your property or vehicle until emergency services advise it’s safe to do so
- Use local alerts and warning systems to get expert information and advice
- Do not use electrical appliances that have been wet until a professional checks them for safety
- Flooding can occur after a cyclone so keep up to date with local warnings and information
- Drinking water may be contaminated so wait for news reports to confirm whether the community’s water supply is safe to drink
- Stay away from damaged areas and properties
- Stay away from damaged power lines, fallen trees and floodwater.
How to make a claim
Call the Claims Service Team on 1300 888 073. We’re here for you at any time, any day of the week.
When you call to make a claim, please have ready:
- your policy number
- name and contact details on the policy
- your ABN if you’re registered for GST
- details of the damage
Tips for lodgement
- Tell us if there’s an immediate danger e.g. emergency requirements, possible roof collapse, unable to return to the property for a period of time etc.
- If your property or vehicle is not completely damaged, take precautions where possible to secure them
- If your vehicle is damaged, have its approximate location ready to tell our operator
- Where possible take photographs of any damage
- Do not dispose of any damaged parts of your property, contents or vehicle until we have agreed
- Do not wash, clean or remove debris from any damaged area without our consent – unless you need to do this to prevent further damage or for sanitation
- Do not carry out or authorise any repairs without our consent – unless you need to for emergency or safety reasons.
- Subscribe to local alerts and warning systems to allow you to stay up-to-date with expert information and advice.
Emergency information and contacts
- In an emergency call 000
- State Emergency Services (SES) information
Remember that Vero is here for you – before, during and after a cyclone. If you need assistance or any further guidance, please contact us.
Important information
Please do not return to your property or vehicle until emergency services have confirmed you can.
Make a claim
Call the Claims Service Team on 1300 888 073.
We're here for you and your clients at any time and any day of the week.
