- your policy number
- details of the event – date and time of loss, description of the event, loss location
- list and photos of damage item/s
- personal details of any third parties (if applicable)
- invoices or quotes – if you’ve obtained a quote or have carried out emergency repairs
- lease agreements (if applicable)
- police reports (if applicable)
Award winning claims
Vero are proud to be awarded the 2023 Gold Mansfield award for overall claims excellence for the fourth consecutive year. We put customers at the heart of everything we do and are committed to continuing to develop the Best-in-Class Claims service through technology, simplified processes, and dedicated claims officers.
Benefits of lodging online
- Receive a Vero claim number within minutes after lodging for valid Commercial Property and Specialty claims1
- Digital claims have the fastest response rate for Commercial Property claims, our average response time is 5 business hours2
- The ability to track the progress of your claim via digital status updates3
- A digital copy of your submission will be provided via your nominated email address
- The Insured can complete the online claim form and the broker will receive a digital copy via email
Vero Claims Service Offering
At Vero, we are committed to creating a positive customer experience during the moments that matter and delivering Best-in-Class Claims Service. We understand claims can be stressful for customers which is why we are committed to your success. We are focused on delivering quality services enhanced by our continual investment in innovative technology and our people. Our commitment to customers is that we will treat them fairly and consistently, as we would wish to be treated ourselves. To ensure consistency across all financial services, regulatory changes have now included Claims Handling as a Financial Service, and as such, we have aligned our claims processes to those requirements.
1. Our contact with you may include, but not limited to: new claim acknowledgment letter, finalisation letter, cash settlement fact sheet, confirmation of EFT details etc.
2. Only available for Commercial Property and Specialty claims, excludes Motor and Home claims. Only available for claims lodged Online.
Accelerated motor repairs process
Vero's commercial motor claims are quicker, easier and more reliable, with repairs conducted by leading service providers all over Australia.
Capital S.M.A.R.T. Repairs
Capital S.M.A.R.T.4 Repairs is the largest repair network available to all Vero Customers, offering quality rapid repairs for vehicles that have sustained low to medium damage.
Approved Motor Repair Partners
When repairs are done through our Authorised Repair Partners (including Capital S.M.A.R.T.) the following benefits apply:
- No need to organise your own quote – the vehicle is simply booked in for repair and dropped off.
- Lifetime guarantee on authorised repairs even if vehicles are sold.
- Claims for windscreen and other auto glass repairs are made simple thanks to our partnership with O’Brien® Glass.
Event Response
Vero aims to respond to catastrophic events efficiently and professionally. Our Mass Assessment Centres aim to field large-scale claims enquiries and assessments as quickly as possible. They’re supported by an Australia-wide claims team, providing knowledgeable and empathic advice to customers.
Forms and documents
Learn more about Vero Insurance policies by viewing the policy documents.
Disclaimers:
*The Vero Quick Claims process applies only to Vero Small to Medium Business claims up to $15000 (excludes Commercial Motor and Fleet Motor). Timeframes quoted are based on the assumption that all supporting information and payment details are provided at the initial claim lodgement.
1Instant claim number is available for all Commercial Property and Specialty claims. Home and Motor claims are excluded for instant claim number but can still be lodged online.
2This information is current as at 20/12/2022. Motor claims are excluded for instant claim number but can still be lodged online.
3Status updates are available for Commercial Property and Speciality claims (excludes Home & Motor).
What you need to make a claim
- your policy number
- details of the event – date and time of loss, description of the event, loss location
- list and photos of damage item/s
- personal details of any third parties (if applicable)
- invoices or quotes – if you’ve obtained a quote or have carried out emergency repairs
- lease agreements (if applicable)
- police reports (if applicable)