BONUS INSIGHTS ‘CLAIMS’ WITH KIRA PELLICANO
On the latest episode of our “3 Insights" digital series, we were incredibly lucky to be joined by Commercial Property, IPI & Engineering Claims, Insurance Claims & Operations National Manager Kira Pellicano.
During our discussion, Kira provided perspective on what to do around claims time, how to best navigate risk concerns and finally the broker/client dynamic. We also spoke with Kira about how it’s integral to be fast around the claims period as well as how a broker and insurer can work together to mitigate costs on an injury claim.
“When settling an injury claim, including slips, trips and falls we need to consider the matter beyond just the immediate.”
In your experience, how can brokers best support their clients at claims time and enable a faster response time?
“Lodging a claim online via our Vero website is the fastest way to lodge a claim, in majority of cases you will receive a claim number immediately and one of our team will contact you within just a couple of hours. If you provide the right level of detail upfront and the claim is relatively straightforward you can receive settlement advice within the same day.”
“Brokers should provide as much information to the insurer as possible, as early as possible. This is important for all claim types including injury and liability where getting claim information sometimes years down the track creating unnecessary delays for all. Provide clear communication to your client on expectations of coverage and expected timeframes.”
What would your advice be to both brokers and insures when it comes to mitigating costs on an injury claim?
“When settling an injury claim, including slips trips and falls we need to consider the matter beyond just the immediate. Any settlement needs to include provisions for future care, loss of income and treatment. Providing notification to your insurer as early as possible allows us to get ahead of the process and reduces overall claims handling delays leading to lower overall costs.”
“Offering a settlement in these cases is often the best course of action for all involved as it reduces costly legal fees. This is a risk to the insured as all the costs go into their claim history and risk assessment when calculating price.”
From best practice around claims time, an in-depth dialogue about how risk influences the inflationary environment and how brokers and clients can work together to mitigate costs, Kira was incredibly giving with her wisdom and we can’t thank her enough. If you want to watch the full episode of our “3 Insights” discussion with Kira Pellicano, click the video below. And if you have any further questions about the topics discussed, explore our Vero website.
The information is intended to be of a general nature only. We do not accept any legal responsibility for any loss incurred as a result of reliance upon it - please make your own enquiries.
