Vero Motor Fleet in the spotlight

By Vero Insurance 27 February 2023

When the success of your clients depends on getting their vehicles back on the road quickly, we want to make sure we offer market leading coverage, efficient claims service with sophisticated repair processes and clarity of appetite.

With the Suncorp network handling over 500,000 motor claims annually, our dedicated teams possess the expert knowledge to deliver tailored fleet management solutions, cost effective repairs and more sustainable premiums.

Why Vero?

We cover fleets of 15 or more business vehicles, predominantly sedans or light commercial vehicles up to 5t carrying capacity, with automatic vehicle coverage of light vehicles up to $300,000 and heavy vehicles up to $500,000. You can get your clients back on the road as soon as possible with new vehicle replacement in event of total loss if the vehicle is less than two years old. Please refer to our Product proposition for details.

Our value proposition is tailored to the needs of three customer segments:

Segment	Target business	Underwriting approach	Claims benefits	Risk management consultancy
Small fleet 15-50 vehicles	- Sedans & Light commercial (< 5t) - Up to 50% heavy vehicles	Simplify - Dedicated State based underwriters - Sustainable technical pricing factoring in cost-inflation issues - Comprehensive wording and covers - Efficient and low-touch renewal process	- Quick service with sophisticated repair process through recommended repairers and SMART centres - State based claims officers	- Ad-hoc support and high-level advice
Large fleet 51-250 vehicles	As above, plus - Under excess claims handling - Leverage other business capability and relationships	Flexible offering As above, plus - Specialist State based underwriters providing flexible alternatives such as excess options, CED/Burners/Under deductible structures	Same as above, plus - Claims relationship management	As above, plus - Reporting and risk management support
Risk managed 250+ vehicles	As above, plus - Clients open to risk transfer options (such as higher retentions) and risk management support - Dedicated risk and fleet management capability	Tailored offering - Fully tailored to the customer - Bespoke endorsements - Aggregate deductible offering - Tripartite relationship	- Tailored proposition - Dedicated claims officers - Tailored claims reporting - Flexibility around the process (i.e., repairers)	- Full risk management offering - Proactive management and structured contact plan

Risk appetite guide

We are improving how we communicate to you our underwriting risk appetite, and where we are competitive. Our regularly updated Motor fleet appetite guide will bring you the latest information on our appetite targets, product, claims and risk management proposition and minimum slip information so that you’ll be better equipped to meet the changing needs of your clients.

While our Fleet appetite is not predominantly occupation driven, some of the industries that reflect our recent success includes: aged care, construction, education, hospitality, property and trade. We will continue to target these occupations as we remain competitive in writing them.

Claims and repair management

Our flexible lodgement process via phone, email or online claims portal and our dedicated state-based teams across Australia make it simple, easy and fast to make a claim. We’ll process the claim as quickly as possible, keeping you in the loop at all times via 24/7 claims notifications.

With repairs authorised within as little as 24 hours, 49 Capital SMART Repairs centres and approximately 280 recommended repairers across metro and regional Australia, your customers will benefit from a lifetime guarantee for all vehicle repairs. With no other quotes required, and pre-authorised repairs in most circumstances, 95% of SMART repairs are completed within 3 days. Click here to find out more.

Fleet risk management

We’ll work with you to develop and manage an effective program to identify and mitigate existing or potential risk exposures within a fleet. Talk to us today about how to improve health and safety culture, reduce motor fleet operating costs, claims frequency and claims severity.

Key contacts:

National
Jason Malae jason_malae@vero.com.au

NSW/ACT
Michael Stuart michael_stuart@vero.com.au

VIC/TAS
Nicolas Zoghbi nicolas_zoghbi@vero.com.au

QLD
Kate Turner kate_turner@vero.com.au

SA
Nikkita Stevens nikkita_stevens@vero.com.au

WA
Sarah Noonan sarah_noonan@vero.com.au

Insurance issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance. Read the Product Disclosure Statement before buying this insurance. Go to vero.com.au for a copy. Target Market Determination also available. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.