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Supporting you and your customers: 2022 East Coast rain and flood event

In October 2022, members of the Vero Claims team had the opportunity to visit the flood affected towns of Coffs Harbour, Grafton, Casino, Ballina and Lismore in regional NSW.

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Where are they now? 2010 Young Broker of the Year Award winner, Rebecca Wilson

2010 Young Broker of the Award winner, Rebecca Wilson from Austbrokers joins us to talk about how winning the award and networking with like-minded alumni members helped shape her career.

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BONUS INSIGHTS: ‘RISK’ WITH WAYNE THOMPSON

As part of our “3 Insights" digital series, we were lucky to be joined by Risk Engineering Lead Customer Experience National Underwriting Wayne Thompson.

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BONUS INSIGHTS ‘CLAIMS’ WITH KIRA PELLICANO

On the latest episode of our “3 Insights" digital series, we were incredibly lucky to be joined by Commercial Property, IPI & Engineering Claims, Insurance Claims & Operations National Manager Kira Pellicano.

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Veracity

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SME Insurance Index

Changing attitudes towards broker expertise

The online age has provided SMEs with an over-simplified view of increasingly complex products, devaluing broker expertise. Broker salvation may lie in educating SMEs on the repercussions of poorly managed insurance tasks.

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Making the claims process easier for SMEs

Putting in an insurance claim can be a very stressful time for owners and decision-makers of SMEs, creating a key opportunity for brokers to demonstrate their value.

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Risk management offers untapped potential

Brokerages that cultivate risk management among their SME clients will be the ones to succeed within our every-changing business landscape.

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Champion brokers as trusted advisers in an era of change

We investigate the reasons why client trust in insurance has dropped sharply in the last year – and what brokers can do to turn the trend on its head.

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