Vero secures Insurer of the Year title at the Insurance Business Awards 2024
Vero has proudly won Insurer of the Year at the 2024 Insurance Business Awards, a testament to our unwavering commitment to excellence and our deep-rooted relationships within the insurance brokerage community.
Celebrating Insurance Excellence
The Insurance Business Awards is an annual event that recognises and celebrates insurers, brokers, brokerages, underwriting agencies and Business Development Managers, for their positive contribution to the industry.
The Insurer of the Year category recognises achievements in service levels, turnaround times for claims and new business, product ranges, service innovations, and demonstration of a positive impact on the wider community. Vero was shortlisted in this category alongside two other insurers, and was announced as the category winner during a ceremony in Sydney on Friday 3rd May 2024.
Sare Ozkara, Executive Manager – Broker Partnerships, Vero Commercial Insurance, said that the award win demonstrated Vero’s commitment to listening to the needs of brokers and adapting accordingly, “I’m delighted Vero won this award. It’s incredibly uplifting to be recognised for the enhancements we’ve made to our systems to help improve the broker experience. Vero has received a number of awards in the last year and these accolades highlight the positive reputation we have amongst our broker partners.”
Sare Ozkara, Executive Manager – Broker Partnerships, Commercial Insurance
A Banner Year for Recognition
2023 was a remarkable year for Vero, as our dedication to innovation and service excellence was acknowledged across the board. Our achievements included:
- Winning the Gold Mansfield Award for Claims Excellence for the fourth year running, underscoring our best-in-class claims process.
- Being named the NIBA Large General Insurer of the Year in 2023, highlighting our strong broker satisfaction and trust.
- Receiving the IA Large Insurer of the Year Award, affirming our leadership in the industry.
- Earning the CQIB All Rounder of the Year award, which further solidifies our esteemed reputation among brokers.
Such consistent recognition, particularly from broker-voted awards, underscores our commitment to fostering meaningful partnerships and delivering exceptional service.
Team Vero at the Awards evening on Friday 3rd May 2024
Prioritizing Broker Feedback
In 2023, we focused on enhancing our SME platform based on broker feedback, introducing important pricing and risk selection improvements to enrich the broker experience. These efforts led to a marked improvement in broker satisfaction, as evidenced by a substantial increase in our broker NPS.
Superior Claims Handling
At the heart of our offering is our claims service, emphasising swift, personalized resolutions. Whether through our OneTouch process for simpler claims or dedicated managers for complex cases, we're committed to efficient and empathetic service, especially during challenging times.
Sare Ozkara and Rich Fenton
Dedication to Broker Education
Our commitment to the broker community extends beyond service; we're dedicated to providing ongoing education and support, keeping them informed on the latest industry trends, knowledge, and regulations, thereby enhancing their ability to serve clients effectively.
Forward-Looking Commitment
Vero remains committed to technological and digital advancements, aiming to streamline and improve the quality of underwriting, insurance placement, and claims processes. Our achievement at the Insurance Business Awards 2024 is a significant milestone, representing our ongoing leadership and innovative spirit in the insurance sector. Yet, at our core, is our unwavering focus on serving the broker community with integrity, excellence, and innovation—a commitment we're proud to continue upholding.
View the full list of winners of the Insurance Business Awards 2024 on the IBA Awards website.
Insurance issued by AAI Limited ABN 48 005 297 807 AFSL 230859 trading as Vero Insurance (unless stated otherwise). Registered Office: Level 23, 80 Ann Street, Brisbane QLD 4000. Read the relevant Product Disclosure Statement or policy wording available on this website, through your broker or by contacting us for a copy before buying our insurance. The Target Market Determination (if applicable) is also available. Any advice provided is general advice only and has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. In accessing this website, you agree to the Online Terms.
